About OnPay

OnPay is a fast-growing software company headquartered in Atlanta, offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company!

Learn more at OnPay.com

We do not accept in-person applications, please apply using our careers site.

OnPay is seeking a payroll operations focused, highly collaborative and experienced individual to join our Operations organization. Operations is responsible for helping our clients identify and resolve issues in a simple and efficient way. The Payroll Operations Analyst serves as a primary point of contact for payroll related support for our clients, with a particular focus on retroactive payroll/tax adjustments.

Duties/Responsibilities:

• Perform rigorous analyses on large and complex data sets from multiple payroll systems

• Serve as the primary point of contact for requests for retroactive payroll adjustments in addition to other payroll support related items.

• Take ownership and drive resolution to cases while keeping relevant parties informed (including the client, as appropriate)

• Stay abreast of governmental, regulatory and legislative payroll tax compliance

• Ensure that policies and procedures are current and appropriate for effectively managing the day-to-day systems operations

• Recommend solutions and best practices to simplify payroll tax compliance needs

• Mentor and train department personnel

• Proactively develop and maintain functional knowledge in specialized area(s)

• Route cases to other groups where applicable and partner to ensure final resolution is delivered in a timely manner

• Proactively analyze problems and drive root cause resolution to prevent recurrences

• Provide our clients support regarding the resolution of issues via the online portal and phone

• Assist in identifying and driving best practices

• Researches and provides analysis details on variances between payroll systems and the prior payroll provider

• Ability to work collaboratively with multiple internal and external stakeholders

• Serve as an ambassador for OnPay by driving Client satisfaction through effective communication and impactful engagement

Traits and Skills We Seek:

• Commitment to a high standard of customer engagement

• Excellent organizational, problem-solving, and analytical skills to drive root cause resolution

• Strong subject wage and tax calculation experience

• Multi-state payroll tax knowledge

• Familiarity with federal and state tax returns and amendments

• Strong discovery and listening skills - demonstrate the ability to ask effective discovery questions, understand the client’s objectives and/or issue, and prioritize actions to bring to close matters while exercising patience and empathy

• Strong attention to detail - capture and follow up on action items, and set appropriate expectations on complex matters

• Effective decision-making skills - ability to coordinate efforts across various functional teams and engage appropriate resources

• Self-starter - operate with a sense of urgency

• Genuineness and desire to make a meaningful impact at a fast-growing, exciting company

• Ability to collaborate across functional areas in order to ensure the best outcomes for our clients

Education and Experience

• 3+ years of HCM and/or payroll customer service experience desired

• College experience (degree strongly preferred)

• Proven experience with payroll and tax operations, HCM software or related fields

• Experience with CRM platforms and MS Excel

• G-Suite, Xero and QuickBooks knowledge a plus

• Fundamental Payroll Certification a plus

Perks:

• A casual team-oriented environment with a solid work/life balance and flexible work options

• Competitive pay, including bonuses and stock options

• A comprehensive benefits package which includes four weeks of paid time off plus paid holidays, Medical, Dental, Vision, Short-term/Long-term Disability, Life Insurance, Fertility Benefits, Parental Leave, and a 401(k) plan plus a company match

• On-site training at our Ponce City Market HQ

• Stocked kitchen with a variety of snacks and drinks

• Ponce City Market employee discounts & more!

The pay rate for the role is $28.84-$31.25 in Atlanta, GA. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Recruiting Fraud Alert:

To all candidates: your personal information and online safety are top of mind for us. At OnPay, recruiters only direct candidates to apply through our official career page at careers.onpay.com

Recruiters will never request payments or ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from OnPay, please email careers@onpay.com

OnPay is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates from multiple backgrounds and lifestyles to create a broader set of perspectives. We make all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws.