OnPay is a fast-growing software company headquartered in Atlanta offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. Over the last year, our headcount has increased by 50%. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in becoming a part of an exciting and fast-growing company!

As the Director/VP of Product Knowledge, you will lead and continue to build the Product Consultant and Technical Writing teams. Our Product Consultants serve as subject matter experts to clients, partners, and team members on topics like payroll, HR, integrations, etc. Our technical writers produce and manage our Help Center for clients as well as help document internal procedures and learning content.

We are looking for a payroll/HCM expert who has successfully led teams and wants to be the explainer-in-chief for a product-led company. The ideal candidate is driven and curious and constantly looks for better ways to explain complex procedures and methods. They are passionate about serving as an expert and also helping others become confident experts. By implementing a technical knowledge base, our Product Knowledge teams will lay the foundation for successful employee and client experiences. We fully understand that it is our client's success that makes us great. By doing business in this way, we deliver an exceptional experience resulting in saved time and money for our clients.

Duties/Responsibilities:

• Operate with little oversight, be an executor, and drive excitement and growth across the Product Knowledge teams
• Determine the strategic direction and objectives for the Product Knowledge teams
• Responsible for Product Consultants and Technical Writers
• Set KPIs and success metrics for the teams
• Serve as a top expert on how OnPay’s software works and how we integrate with partners
• Work closely with the Client Success, Learning & Development, New Accounts, and Partner teams
• Provide detailed feedback to the Product and Engineering teams
• Participate in industry conferences as it makes sense
• Address Product knowledge-related issues in a timely manner
• Stay current with the latest developments in the marketplace and competitor activities

Traits and Skills We Seek:

• Enthusiastic!
• Desire to make a meaningful impact at a fast-growing technology company
• Passion for helping clients use OnPay technology more efficiently and effectively
• Ability to manage multiple tasks simultaneously
• Superior interpersonal skills with the ability to work with various types of clients
• Self-starter, sense of urgency
• Detail-oriented and very organized
• Problem solver who enjoys helping others
• Great listener while showing attentiveness, flexibility, patience, and empathy
• Excellent written and verbal communication

Education and Experience:

• 8-10+ years of experience in a product knowledge role; preferably within the Payroll, Fintech, and/or SaaS Industries
• Payroll knowledge required, QuickBooks and Xero knowledge are strongly preferred
• A college degree is strongly preferred

Perks:

• A Casual team-oriented environment with solid work/life balance
• Four weeks of paid time off plus paid holidays and generous maternity/paternity leave
• Medical, Dental, Vision, Short-term/Long-term Disability, and Life Insurance
• Industry-specific training
• Stocked kitchen with a variety of snacks and drinks
• Convenient location at Ponce City Market
• Ponce City Market employee discounts & more!

OnPay is an equal opportunity employer. OnPay makes all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws.